UX Research Case Studies and Impact

By Philip Burgess - UX Research Leader Project Background Nu Skin, a global leader in personal care and wellness products, sought to...

By Philip Burgess - UX Research Leader Competitive audits are essential for identifying UX opportunities, understanding market standards,...

By Philip Burgess - UX Research Leader Role:  Manager, User Experience Research (player/coach) Company:  Fortune 50 healthcare...

By Philip Burgess - UX Research Leader A well-crafted UX research case study is more than a portfolio piece—it’s a narrative that...

By Philip Burgess - UX Research Leader Summary Philip Burgess led the creation and implementation of a structured UX research and...

By Philip Burgess - UX Research Leader Client Global Payments – A leading worldwide provider of payment technology and software...

By Philip Burgess - UX Research Leader Overview Asurion Insurance Services, the world’s largest provider of technology protection...

By Philip Burgess - UX Research Leader Overview The client’s legacy voice portal was creating friction in customer self-service, driving...

By Philip Burgess - UX Research Leader Overview Nu Skin’s e-commerce platform was experiencing significant drop-off during critical...