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By Philip Burgess – UX Research Leader A UX research test plan isn’t just a document—it’s the blueprint for how you’ll uncover insights...

By Philip Burgess – UX Research Leader Even the most experienced UX researchers can fall into certain traps—especially when timelines are...

By Philip Burgess – UX Research Leader UX research is the backbone of user-centered design. It helps teams understand user behaviors,...

By Philip Burgess – UX Research Leader Being a great manager isn’t just about delivering results—it’s about building the kind of...

By Philip Burgess – UX Research Leader When I think about my role as a leader, one thing always comes to mind: I work for my team, not...

By Philip Burgess – UX Research Leader In UX research, there’s an old saying: Numbers tell you what is happening, but stories tell you...

By Philip Burgess – UX Research Leader When you’ve been doing UX research for 20 years, you’ve got a few wins—and a few face-palm...

By Philip Burgess – UX Research Leader Two decades in UX has taught me that while tools, technologies, and methodologies evolve, certain...

By Philip Burgess – UX Research Leader In two decades of UX research, I’ve used every method in the book—interviews, usability testing,...